Affected Components:

Nov 2, 23:58:10 GMT+0
Identified - Hello, Aliaswire engineers will be performing a platform upgrade for DirectBiller production services on Sunday Nov 15th, 2026 from 12am-4am ET. Questions: [ops\_support@aliaswire.com](mailto:ops%5Fsupport@aliaswire.com) Thanks, Aliaswire SRE Team.

Oct 27, 12:54:30 GMT+0
Identified - Hello, Aliaswire engineers will be performing a platform upgrade for DirectBiller production services on Sunday Nov 15th, 2026 from 12am-4am ET. Questions: [ops\_support@aliaswire.com](mailto:ops%5Fsupport@aliaswire.com) Thanks, Aliaswire SRE Team.

Oct 23, 14:02:52 GMT+0
Resolved - Dear Customers and Partners, On October 21, 2026, the PHP project released fixes for two critical vulnerabilities (CVE-2026-109618 and CVE-2026-109619), known as "PHP2Shell." In vulnerable versions of PHP, these flaws can let an attacker run code on a web server without logging in. **Aliaswire's production platform and APIs do not run on PHP and are not exposed to these vulnerabilities. You do not need to take any action for your Aliaswire services.** We are sending this notice because of the wide press coverage and the questions we have received. We will notify you directly if an Aliaswire service is ever impacted by a vulnerability. If you run websites, portals or applications that use PHP, including any that connect to Aliaswire APIs, we encourage you to check with your IT team, hosting provider or software vendors to confirm they have applied the PHP project's fixes. The official advisory is available at <https://www.php.net/archive/2026.php#2026-10-21-5>. If you suspect any system holding your Aliaswire credentials may have been compromised or have any other questions, please contact us right away at [ops\_support@aliaswire.com](mailto:ops%5Fsupport@aliaswire.com). Thank you, Aliaswire Security Team.

Duration: 4 hours

Affected Components:

Oct 18, 08:00:00 GMT+0
Completed - Maintenance has completed successfully.

Oct 18, 04:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 21, 18:21:52 GMT+0
Identified - Hello, Aliaswire engineers will perform network switch migration for DirectBiller production services on Sunday Oct 18th, 2026 from 12am-4am ET. There will be 4 hour downtime during maintenance window. Questions: [ops\_support@aliaswire.com](mailto:ops%5Fsupport@aliaswire.com) Thanks, Aliaswire SRE Team.

Duration: 2 hours

Affected Components:

Sep 17, 06:00:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 17, 04:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 10, 17:55:48 GMT+0
Identified - Hello, Aliaswire engineers will be performing scheduled maintenance on production network Thursday Sep 17, 2026 from 12:00-02:00 AM ET. No service disruption is expected. Questions: [ops\_support@aliaswire.com](mailto:ops%5Fsupport@aliaswire.com) Thanks, Aliaswire SRE Team.

Sep 10, 17:01:54 GMT+0
Identified - Hello, Aliaswire engineers will be performing scheduled maintenance on production network Thursday Sep 17, 2026 from 12:00-02:00 AM ET. No service disruption is expected. Questions: [ops\_support@aliaswire.com](mailto:ops%5Fsupport@aliaswire.com) Thanks, Aliaswire SRE Team.

Sep 10, 15:12:00 GMT+0
Identified - Hello, Aliaswire engineers will perform scheduled maintenance on production network Wednesday Sep 16, 2026 from 12:00-02:00 AM EDT. No service disruption is expected. Questions: [ops\_support@aliaswire.com](mailto:ops%5Fsupport@aliaswire.com) Thanks, Aliaswire SRE Team.

Duration: 2 hours

Affected Components:

Aug 26, 06:01:00 GMT+0
Completed - Maintenance has completed successfully.

Aug 26, 04:01:01 GMT+0
Identified - Maintenance is now in progress.

Aug 26, 02:10:57 GMT+0
Identified - Hello, Aliaswire engineers will perform scheduled maintenance on production network infrastructure on Wednesday August 26th 2026 from 00:01 to 02:00 ET. Work is limited to inspection of network configurations. No service disruption is expected. Questions: [ops\_support@aliaswire.com](mailto:ops%5Fsupport@aliaswire.com) Thanks, Aliaswire SRE Team.

Duration: 1 hour and 11 minutes

Affected Components:

Aug 15, 21:59:51 GMT+0
Resolved - DirectBiller - SFTP Service is now operational! This update was created by an automated monitoring service..

Aug 15, 20:48:22 GMT+0
Investigating - DirectBiller - SFTP Service is experiencing issues at this moment. This incident was created by an automated monitoring service..

Duration: 1 hour and 44 minutes

Affected Components:

Aug 15, 22:30:04 GMT+0
Resolved - The incident has been resolved and the DirectBiller services are fully up and running. You can request and obtain a copy of the RCA by contacting [ops\_support@aliaswire.com](mailto:ops%5Fsupport@aliaswire.com) Thanks Aliaswire SRE Team.

Aug 15, 21:58:00 GMT+0
Monitoring - The issue was identified and fixed. Engineers are monitoring the platform. Thanks Aliaswire SRE Team.

Aug 15, 20:46:00 GMT+0
Investigating - We are currently investigating an issue with DirectBiller production services. We will keep you posted. If you have any questions, please reach out to ops\_support@aliaswire.com. Thanks, Aliaswire SRE Team.

Duration: 2 hours

Affected Components:

Jul 19, 06:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jul 19, 04:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 13, 11:50:52 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Duration: 3 days, 11 hours and 2 minutes

Affected Components:

Jul 12, 06:53:39 GMT+0
Completed - Maintenance has completed successfully..

Jul 12, 05:53:15 GMT+0
Completed - Maintenance is now completed..

Jul 12, 05:42:23 GMT+0
Completed - Maintenance has completed successfully..

Jul 12, 04:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 7, 16:18:38 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Duration: 4 hours and 49 minutes

Affected Components:

Jul 8, 08:48:50 GMT+0
Completed - Maintenance has completed successfully..

Jul 8, 07:58:48 GMT+0
Identified - Hello, Aliaswire engineers are continuing to perform an emergency maintenance on the DirectBiller production platform. We will keep you posted. If you have any questions, pleases reach out to ops\_support@aliaswire.com Thanks, Aliaswire SRE Team.

Jul 8, 06:15:52 GMT+0
Identified - Hello, Aliaswire engineers are performing an emergency maintenance on the DirectBiller production platform. We will keep you posted. If you have any questions, pleases reach out to ops\_support@aliaswire.com Thanks, Aliaswire SRE Team.

Jul 8, 06:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jul 8, 04:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 7, 16:26:46 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Duration: 5 minutes

Affected Components:

Jun 11, 23:31:58 GMT+0
Resolved - DirectBiller - SFTP Service is now operational! This update was created by an automated monitoring service..

Jun 11, 23:27:19 GMT+0
Investigating - DirectBiller - SFTP Service is experiencing issues at this moment. This incident was created by an automated monitoring service..

Duration: 1 minute

Affected Components:

Jun 11, 23:17:38 GMT+0
Resolved - DirectBiller - SFTP Service is now operational! This update was created by an automated monitoring service..

Jun 11, 23:16:44 GMT+0
Investigating - DirectBiller - SFTP Service is experiencing issues at this moment. This incident was created by an automated monitoring service..

Duration: 1 hour and 11 minutes

Affected Components:

Jun 12, 00:08:04 GMT+0
Resolved - This incident has been resolved and all DirectBiller services are now operating as normal..

Jun 12, 00:08:03 GMT+0
Monitoring - DirectBiller production services are stable and the team is monitoring the platform. .

Jun 11, 22:56:42 GMT+0
Investigating - We are currently investigating an issue with DirectBiller production services. We will keep you posted. If you have any questions, please reach out to ops\_support@aliaswire.com. Thanks, Aliaswire SRE Team.

Duration: 10 minutes

Affected Components:

Jun 11, 22:46:23 GMT+0
Resolved - DirectBiller - SFTP Service is now operational! This update was created by an automated monitoring service..

Jun 11, 22:36:01 GMT+0
Investigating - DirectBiller - SFTP Service is experiencing issues at this moment. This incident was created by an automated monitoring service..

Duration: 10 minutes

Affected Components:

Jun 11, 21:55:34 GMT+0
Resolved - DirectBiller - SFTP Service is now operational! This update was created by an automated monitoring service..

Jun 11, 21:45:17 GMT+0
Investigating - DirectBiller - SFTP Service is experiencing issues at this moment. This incident was created by an automated monitoring service..

Duration: 2 minutes

Affected Components:

Jun 11, 21:17:13 GMT+0
Resolved - DirectBiller - SFTP Service is now operational! This update was created by an automated monitoring service..

Jun 11, 21:14:56 GMT+0
Investigating - DirectBiller - SFTP Service is experiencing issues at this moment. This incident was created by an automated monitoring service..

Duration: 24 minutes

Affected Components:

Jun 11, 21:32:10 GMT+0
Resolved - This incident has been resolved and DirectBiller production services have been restored. Thank you Aliaswire SRE.

Jun 11, 21:07:50 GMT+0
Investigating - Aliaswire team is actively investigating a DirectBiller production service interruption. We will keep you posted. If you have any questions, please reach out to ops\_support@aliaswire.com. Thanks, Aliaswire SRE Team.

Duration: 10 minutes

Affected Components:

Jun 11, 21:04:37 GMT+0
Resolved - DirectBiller - SFTP Service is now operational! This update was created by an automated monitoring service..

Jun 11, 20:54:18 GMT+0
Investigating - DirectBiller - SFTP Service is experiencing issues at this moment. This incident was created by an automated monitoring service..

Duration: 4 hours and 32 minutes

Affected Components:

May 17, 08:32:18 GMT+0
Completed - Disaster Recovery test has been completed successfully and all services are back online from the primary site..

May 17, 04:00:01 GMT+0
Identified - Maintenance is now in progress.

May 17, 04:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time. Aliaswire engineers will be performing the annual Disaster Recovery test during the scheduled maintenance window on Sunday May 17th, 2026, between 12AM - 4AM Eastern Time. There will be a brief interruption of services during this window..

Duration: 5 minutes

Affected Components:

Mar 23, 10:55:06 GMT+0
Resolved - DirectBiller - SFTP Service is now operational! This update was created by an automated monitoring service..

Mar 23, 10:49:43 GMT+0
Investigating - DirectBiller - SFTP Service is experiencing issues at this moment. This incident was created by an automated monitoring service..

Duration: 2 minutes

Affected Components:

Mar 23, 10:40:46 GMT+0
Resolved - DirectBiller - SFTP Service is now operational! This update was created by an automated monitoring service..

Mar 23, 10:39:15 GMT+0
Investigating - DirectBiller - SFTP Service is experiencing issues at this moment. This incident was created by an automated monitoring service..

Duration: 5 minutes

Affected Components:

Mar 23, 10:33:29 GMT+0
Resolved - DirectBiller - SFTP Service is now operational! This update was created by an automated monitoring service..

Mar 23, 10:28:45 GMT+0
Investigating - DirectBiller - SFTP Service is experiencing issues at this moment. This incident was created by an automated monitoring service..

Duration: 2 hours

Affected Components:

Mar 22, 06:00:00 GMT+0
Completed - Maintenance has completed successfully.

Mar 22, 04:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 22, 04:00:00 GMT+0
Identified - Our engineering team will be performing scheduled maintenance to apply patches to the network firewalls. This activity is part of our ongoing efforts to ensure optimal security and performance. **Impact:** No service disruption is expected during this maintenance window. Thank you for your understanding and continued partnership. Aliaswire SRE Team.

Duration: 2 hours

Affected Components:

Nov 9, 07:00:00 GMT+0
Completed - Maintenance has completed successfully.

Nov 9, 05:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 9, 05:00:00 GMT+0
Identified - Our engineering team will be performing scheduled maintenance to apply patches to the network firewalls. This activity is part of our ongoing efforts to ensure optimal security and performance. **Impact:** No service disruption is expected during this maintenance window. Thank you for your understanding and continued partnership. Aliaswire SRE Team.

Duration: 1 day, 1 hour and 1 minute

Affected Components:

Oct 23, 21:07:35 GMT+0
Resolved - TSYS (a Global Payments company) has confirmed that the issue affecting credit card transactions has been resolved. No failed credit card transactions have been observed since 1:27 PM ET. We will share a root cause analysis (RCA) from TSYS or their downstream providers as soon as it becomes available..

Oct 23, 17:58:10 GMT+0
Monitoring - We’re still seeing downstream connectivity issues at the TSYS payment gateway level. As a result, small number of credit card transactions that go through TSYS are still failing. We will continue to monitor and provide updates here..

Oct 23, 12:41:49 GMT+0
Monitoring - We’re not seeing the intermittent CC payment failures at this point. We will continue to monitor. Thanks Aliaswire SRE.

Oct 22, 20:06:37 GMT+0
Identified - Some Credit Card payments are failing intermittently due to a downstream connectivity problem at a payment gateway. We will keep you posted as we hear from the gateway partner. Thanks Aliaswire SRE Team.

Duration: 23 minutes

Affected Components:

Oct 22, 19:08:27 GMT+0
Resolved - DirectBiller services are now operational! This update was created by an automated monitoring service..

Oct 22, 18:45:04 GMT+0
Investigating - DirectBiller services are experiencing problems at the moment. This incident was created by an automated monitoring service..

Affected Components:

Oct 6, 07:23:29 GMT+0
Resolved - DirectBiller services are now operational! This update was created by an automated monitoring service..

Oct 6, 07:23:27 GMT+0
Investigating - DirectBiller services are experiencing problems at the moment. This incident was created by an automated monitoring service..

Duration: 1 minute

Affected Components:

Oct 6, 07:21:49 GMT+0
Resolved - DirectBiller services are now operational! This update was created by an automated monitoring service..

Oct 6, 07:21:09 GMT+0
Investigating - DirectBiller services are experiencing problems at the moment. This incident was created by an automated monitoring service..

Duration: 2 minutes

Affected Components:

Oct 6, 07:21:57 GMT+0
Resolved - DirectBiller - SFTP Service is now operational! This update was created by an automated monitoring service..

Oct 6, 07:20:04 GMT+0
Investigating - DirectBiller - SFTP Service is experiencing issues at this moment. This incident was created by an automated monitoring service..

Duration: 20 minutes

Affected Components:

Oct 1, 15:19:39 GMT+0
Resolved - DirectBiller services are now operational! This update was created by an automated monitoring service..

Oct 1, 15:00:06 GMT+0
Investigating - DirectBiller services are experiencing problems at the moment. This incident was created by an automated monitoring service..

Duration: 31 minutes

Affected Components:

Sep 30, 14:31:09 GMT+0
Resolved - DirectBiller services are now operational! This update was created by an automated monitoring service..

Sep 30, 14:00:08 GMT+0
Investigating - DirectBiller services are experiencing problems at the moment. This incident was created by an automated monitoring service..

Duration: 1 minute

Affected Components:

Sep 26, 16:39:55 GMT+0
Resolved - DirectBiller services are now operational! This update was created by an automated monitoring service..

Sep 26, 16:39:07 GMT+0
Investigating - DirectBiller services are experiencing problems at the moment. This incident was created by an automated monitoring service..

Duration: 1 minute

Affected Components:

Sep 26, 02:37:57 GMT+0
Resolved - DirectBiller services are now operational! This update was created by an automated monitoring service..

Sep 26, 02:37:07 GMT+0
Investigating - DirectBiller services are experiencing problems at the moment. This incident was created by an automated monitoring service..

Duration: 3 minutes

Affected Components:

Sep 26, 01:16:55 GMT+0
Resolved - DirectBiller services are now operational! This update was created by an automated monitoring service..

Sep 26, 01:14:08 GMT+0
Investigating - DirectBiller services are experiencing problems at the moment. This incident was created by an automated monitoring service..

Duration: 28 minutes

Affected Components:

Sep 24, 13:38:24 GMT+0
Resolved - DirectBiller services are now operational! This update was created by an automated monitoring service..

Sep 24, 13:10:07 GMT+0
Investigating - DirectBiller services are experiencing problems at the moment. This incident was created by an automated monitoring service..

Duration: 56 minutes

Affected Components:

Aug 16, 02:30:00 GMT+0
Completed - Maintenance has completed successfully.

Aug 16, 01:33:58 GMT+0
Identified - Maintenance is now in progress..

Aug 16, 01:30:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Aug 16, 01:30:00 GMT+0
Identified - This maintenance will not involve any downtime..

Aug 16, 01:30:00 GMT+0
Identified - Hello, Gentle reminder on this upcoming maintenance. thanks SRE Team.